Install1. Acceptance of Terms
By installing, accessing, or using Pleero (“the Service”), you (“Merchant,” “you,” or “your”) agree to be bound by these Terms of Service. If you do not agree, do not use the Service. By installing Pleero, you represent that you have the authority to bind your business to these Terms.
2. Service Description
Pleero is return and refund abuse protection for Shopify. It scores return requests against your own order history, explains each score in plain language, and recommends or — where you have turned it on — takes an action before money leaves your business.
What the Service does today: Pleero scores each return request as it arrives and shows the result on the order and customer pages in your Shopify admin. For each risk band you choose an action — approve, tag the customer in Shopify, ask for a photo, hold for review, restrict the refund to store credit, or decline the return — and whether it runs automatically or waits for you. It also provides a read-only back-test of your past orders, a weekly summary email, and a Shopify Flow trigger. Scoring of “item not received” claims and any sharing of signals between merchants are not part of the Service yet; we will update these Terms before either is introduced.
Scores and recommendations are advice based on rules applied to your store's data. They are not a finding that any customer has acted improperly, and Pleero does not guarantee that any return it scores is or is not abusive.
3. Merchant Responsibilities
You decide what happens to your customers' returns and refunds. You are responsible for ensuring your use of Pleero — including any action you set to run automatically, such as declining a return or restricting a refund to store credit — complies with your published return policy and with consumer protection, refund, and data privacy laws in your jurisdiction and the jurisdictions where your customers are located.
Pleero never enables an automatic decline or a store-credit substitution by default; every automatic money-moving action requires your explicit opt-in, shown with an inline warning that you, not Pleero, are responsible for your published return policy supporting it. Pleero will not restrict or decline a return it classifies as protected by law — such as a defective or not-as-described item, or a return inside a statutory withdrawal period — and holds it for your review instead. This safeguard does not replace your own legal obligations, and it does not mean every return Pleero allows to proceed was lawful to restrict or decline.
You represent that you have provided any notices and obtained any consents from your customers necessary for Pleero to process their data on your behalf, and you are responsible for any message you send a customer, including a photo-request link.
4. Fees
Pleero is free to install. Plans are priced by the number of return requests Pleero scores in each 30-day billing period:
- Free — $0, up to 50 scored return requests
- Growth — $29 per month, up to 300 scored return requests
- Scale — $79 per month, up to 1,500 scored return requests
- Pro — $199 per month, unlimited scored return requests
Prices are in US dollars. Paid plans are billed through Shopify and appear on your Shopify invoice, subject to Shopify's billing terms; applicable taxes may be added. Every plan includes every feature. If you go over your plan's limit, we do not charge an overage and Pleero keeps scoring for the rest of the billing period; we will ask you to upgrade. There is no contract term: you can move to the Free plan or uninstall at any time. We will give installed merchants advance notice before changing the price of a plan they are on.
5. Data Processing
By installing Pleero, you authorize us to access your Shopify store data as necessary to operate the Service, as our Privacy Policy describes. For your customers' data, we act as your data processor / service provider: we process it solely to provide the Service on your instructions, and make a Data Processing Agreement available on request.
6. Shopify Integration
Pleero integrates with Shopify's APIs and is subject to Shopify's Terms of Service and API Terms. You must maintain an active Shopify store in good standing to use Pleero. Installing Pleero grants us only the Shopify API permissions necessary to operate — you can review the exact scopes requested on the installation consent screen before approving them, and they may change as we ship new features; we will never request more than a given feature needs.
When you uninstall Pleero, we stop accessing your store, and delete your merchant record per Shopify's mandatory shop/redact process (see our Privacy Policy).
7. Disclaimers and Limitation of Liability
The Service is provided “as is,” without warranty of any kind, express or implied. We do not guarantee uninterrupted or error-free operation, compatibility with future Shopify API changes, that every return will be scored, or any specific outcome from using the Service.
To the maximum extent permitted by law, Pleero's total liability to you for any claim arising from these Terms or the Service is limited to the fees you paid us for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, or for a decision you or an action you enabled made about a customer's return or refund.
You remain solely responsible for your obligations to your customers under applicable law, and for any dispute between you and a customer regarding a return, refund, or store credit.
8. Termination
You may stop using Pleero at any time by uninstalling it from your Shopify admin. We may suspend or terminate access if you violate these Terms, engage in fraudulent or illegal activity, or if your Shopify account is terminated. Upon uninstall or termination, your merchant record is deleted per the retention terms in our Privacy Policy.
9. Changes to These Terms
We may update these Terms as Pleero's capabilities change. We will notify installed merchants of material changes and update the date above.
10. Contact
Email legal@pleero.app with any question about these Terms.